Shipping policy

Shipping Policy

Order Processing

Orders are processed after successful payment and order confirmation. Processing times may vary depending on product availability, order volume, weekends, and public holidays.

Discreet Packaging

We understand that privacy matters. Orders from The Satisfaction Store are shipped in plain, discreet outer packaging without explicit product descriptions or unnecessary branding on the exterior.

Shipping & Delivery

Orders are shipped through our available delivery partners to eligible serviceable locations. Estimated delivery timelines shown at checkout are provided as an indication and may vary due to courier delays, weather, holidays, operational issues, or circumstances outside our reasonable control.

Once an order has been handed over to the courier, delivery is subject to the courier's network and service conditions.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address and reachable contact information. We are not responsible for delays or failed delivery resulting from incorrect or incomplete information provided by the customer.

Delayed or Lost Shipments

If your order appears significantly delayed or is reported as lost in transit, please contact us with your order number. We will coordinate with the relevant delivery partner and assist with resolving the issue.

Damaged Packages

If your package arrives visibly damaged, please document the condition of the package before opening it and contact us as soon as possible with photographs and your order details.

Delivery Attempts

Customers should ensure someone is available to receive the shipment where required. If a shipment is returned to us because of repeated failed delivery attempts, an incorrect address, refusal to accept the package, or other circumstances attributable to the customer, additional shipping charges may apply for re-shipment.

International Shipping

International shipping, where offered, may be subject to customs duties, taxes, import restrictions, or other charges imposed by the destination country. Such charges are the customer's responsibility unless expressly stated otherwise at checkout.

Privacy

We take customer privacy seriously and aim to keep the contents of your order confidential throughout the shipping process.

Policy Updates

We may update this Shipping Policy from time to time. The latest version published on this page will apply to future orders.