Refund policy

Return & Refund Policy

Due to the intimate and personal-use nature of our products, all sales are final. For health, hygiene, and safety reasons, we do not accept returns or exchanges for products that have been delivered correctly and are no longer wanted, have been opened, used, tested, or handled after delivery.

Once an intimate/personal-use product has been delivered, we cannot accept it back for resale because doing so could compromise the health, hygiene, and safety of other customers.

Returns or refunds may only be considered in exceptional circumstances, including:

• The wrong product was sent.

• The product arrived damaged or materially defective.

• The product is materially different from its description or specifications on our website.

• The order was otherwise incorrectly fulfilled by us.

For any eligible issue, please contact us within [48 hours] of delivery with your order number and clear photographs/video showing the issue. We may request additional information to verify the claim.

Opened or used products generally cannot be returned for hygiene and safety reasons, except where required by applicable law or where the product is confirmed to have a manufacturing defect.

If an eligible refund is approved, the refund will be processed using the applicable payment method, subject to our verification process.

Please inspect your package before opening or using it. By placing an order, you acknowledge that you understand the personal-use nature of these products and our hygiene-based return restrictions.

Important: This policy does not limit any consumer rights or remedies that cannot legally be excluded under applicable law.

This is much safer than saying “NO REFUNDS UNDER ANY CIRCUMSTANCES”, which could create problems if a customer receives a defective/wrong product. (Consumer Affairs)

One thing: I deliberately left [48 hours] as a placeholder. If you want, we can choose a reasonable reporting window before you save it.